# How long should it take for my receipt to arrive/transaction to show on dashboard?

While cryptocurrency donations are fast, they are not instant. Transactions are required to be verified on the network they are sent with a number of confirmations that will vary depending on the asset being donated to charity.  Time taken will depend on a number of things, including network traffic.  Generally speaking it will require a minimum number of confirmations in order to trigger a receipt to be sent or for the transaction to show on your The Giving Block dashboard. \
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Sometimes (in the case of a [network outage](https://status.thegivingblock.com/)) there may be a delay to a receipt being sent or the transaction showing on your dashboard. In these situations, the transaction will show, or the receipt will be sent after that issue is resolved. \
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Please consult with the following chart for the minimum number of transactions, approx. time or block explorers to view the transaction. \
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Remember to add your email address if you wish to get a receipt and ensure that it is correct before doing the transaction.  We cannot currently alter an email address if it is entered incorrectly after the donation has been made. \
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Receipts will come from <receipts@thegivingblock.com> - please double check spam or junk mail if first if it does not arrive. \
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If you need support, please contact us with the following information:&#x20;

* Cryptocurrency Asset you are sending
* Blockchain you are transacting on (some, such as [FTM](https://faq.thegivingblock.com/faq/frequently-asked-questions/why-does-the-giving-block-support-erc-20-fantom-ftm-token-but-not-tokens-sent-via-opera-or-binance) or [MATIC](https://faq.thegivingblock.com/faq/frequently-asked-questions/why-does-the-giving-block-support-erc-20-polygon-matic-token-but-not-tokens-sent-via-polygon) are on multiple networks, please [only send the supported version](https://faq.thegivingblock.com/faq/frequently-asked-questions/what-happens-if-i-send-unsupported-currencies-to-a-charity-using-the-giving-block-widget))&#x20;
* Amount of asset you are sending&#x20;
* Charity you are donating to&#x20;
* Transaction ID (as opposed to the wallet address) of the transaction.&#x20;

<table><thead><tr><th>Blockchain</th><th width="171" align="center">Minimum Confirmations</th><th width="150" align="center">Approx Time</th><th>Block Explorers</th></tr></thead><tbody><tr><td>Bitcoin (BTC)</td><td align="center">3+</td><td align="center">30 Min +</td><td><a href="https://www.blockchain.com/">Blockchain.com <br></a><a href="https://live.blockcypher.com/">Blockcypher.com<br></a><a href="https://blockstream.info/">Blockstream.info</a></td></tr><tr><td>Ether (ETH) and &#x26; ERC-20 Tokens </td><td align="center">64+</td><td align="center">12 Min +</td><td><a href="https://etherscan.io/">Etherscan.io</a></td></tr><tr><td>Filecoin (FIL)</td><td align="center">120+</td><td align="center">60 Min +</td><td><a href="https://filfox.info/en">Filfox.info</a></td></tr><tr><td>Zcash (ZEC)</td><td align="center">24+</td><td align="center">30-60 Min +</td><td><a href="https://explorer.zcha.in/">explorer.zcha.in</a></td></tr><tr><td>Bitcoin Cash (BCH)</td><td align="center">15+</td><td align="center">120-150 Min +</td><td><a href="https://explorer.bitcoin.com/bch">explorer.bitcoin.com/bch</a><br><a href="https://blockchair.com/">blockchair.com</a></td></tr><tr><td>Litecoin (LTC) </td><td align="center">12+</td><td align="center">30 Min +</td><td><a href="https://live.blockcypher.com/ltc/">live.blockcypher.com/ltc</a><br><a href="https://chainz.cryptoid.info/ltc/">chainz.cryptoid.info/ltc</a></td></tr><tr><td>Dogecoin (DOGE)</td><td align="center">48+</td><td align="center">45-60 Min+</td><td><a href="https://blockchair.com/dogecoin">blockchair.com/dogecoin</a></td></tr><tr><td>Tezos (XTZ)</td><td align="center">30+</td><td align="center">30 Min+</td><td><a href="https://tzkt.io/">tzkt.io</a><br><a href="https://tzstats.com/">tzstats.com</a></td></tr><tr><td>Solana (SOL) and SPL Tokens</td><td align="center">32+</td><td align="center">1 Min +</td><td><a href="https://solscan.io/">https://solscan.io/</a></td></tr><tr><td>Polkadot (DOT)</td><td align="center">32 + </td><td align="center">1 Min +</td><td><a href="https://explorer.polkascan.io/polkadot">https://explorer.polkascan.io/polkadot</a></td></tr></tbody></table>

Remember to only send supported cryptocurrencies to the address shown on the widget.  [Do not attempt to send other ERC-20's, ERC-721s or other tokens to an ETH address](https://faq.thegivingblock.com/faq/frequently-asked-questions/what-happens-if-i-send-unsupported-currencies-to-a-charity-using-the-giving-block-widget). For assets that exist on more than one blockchain, make sure you send the correct one.  \
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Sending unsupported assets will result in the donation being lost and may not be recoverable.&#x20;