The Giving Block
The Giving BlockTwitter
  • FAQ
    • Frequently Asked Questions
      • How long should it take for my receipt to arrive/transaction to show on dashboard?
      • Why is the wallet address different every time?
      • Why do Litecoin addresses not work with some Legacy Wallets?
      • What happens if I send unsupported currencies to a charity using The Giving Block Widget?
      • Why does The Giving Block support ERC-20 Polygon (MATIC) token but not tokens sent via Polygon?
      • Why does The Giving Block support ERC-20 Fantom (FTM) token but not tokens sent via Opera or Binance
      • What is The Giving Block's donation refund policy?
      • Why does The Giving Block Support ERC-20 Tether (USDT) but not tokens sent via TRON, OMNI or EOS
      • What is the minimum size for a Solana (SOL) donation?
      • How to Donate using a Smart Contract and The Giving Block widget
      • Does The Giving Block Support GALA (v1) or GALA v2?
      • Does The Giving Block support BNB Chain (BEP20/BEP2 tokens)?
      • How to donate to a charity using The Giving Block Widget
      • Understanding Allowlists, Approved Addresses, Address Whitelists and Security Holds
  • Integrations
    • Neon CRM
    • TGB API Documentation
Powered by GitBook
On this page

Was this helpful?

  1. FAQ
  2. Frequently Asked Questions

How long should it take for my receipt to arrive/transaction to show on dashboard?

PreviousFrequently Asked QuestionsNextWhy is the wallet address different every time?

Last updated 1 year ago

Was this helpful?

While cryptocurrency donations are fast, they are not instant. Transactions are required to be verified on the network they are sent with a number of confirmations that will vary depending on the asset being donated to charity. Time taken will depend on a number of things, including network traffic. Generally speaking it will require a minimum number of confirmations in order to trigger a receipt to be sent or for the transaction to show on your The Giving Block dashboard. Sometimes (in the case of a ) there may be a delay to a receipt being sent or the transaction showing on your dashboard. In these situations, the transaction will show, or the receipt will be sent after that issue is resolved. Please consult with the following chart for the minimum number of transactions, approx. time or block explorers to view the transaction. Remember to add your email address if you wish to get a receipt and ensure that it is correct before doing the transaction. We cannot currently alter an email address if it is entered incorrectly after the donation has been made. Receipts will come from receipts@thegivingblock.com - please double check spam or junk mail if first if it does not arrive. If you need support, please contact us with the following information:

  • Cryptocurrency Asset you are sending

  • Blockchain you are transacting on (some, such as or are on multiple networks, please )

  • Amount of asset you are sending

  • Charity you are donating to

  • Transaction ID (as opposed to the wallet address) of the transaction.

Blockchain
Minimum Confirmations
Approx Time
Block Explorers

Bitcoin (BTC)

3+

30 Min +

Ether (ETH) and & ERC-20 Tokens

64+

12 Min +

Filecoin (FIL)

120+

60 Min +

Zcash (ZEC)

24+

30-60 Min +

Bitcoin Cash (BCH)

15+

120-150 Min +

Litecoin (LTC)

12+

30 Min +

Dogecoin (DOGE)

48+

45-60 Min+

Tezos (XTZ)

30+

30 Min+

Solana (SOL) and SPL Tokens

32+

1 Min +

Polkadot (DOT)

32 +

1 Min +

Remember to only send supported cryptocurrencies to the address shown on the widget. . For assets that exist on more than one blockchain, make sure you send the correct one. Sending unsupported assets will result in the donation being lost and may not be recoverable.

network outage
FTM
MATIC
only send the supported version
Do not attempt to send other ERC-20's, ERC-721s or other tokens to an ETH address
Blockchain.com
Blockcypher.com
Blockstream.info
Etherscan.io
Filfox.info
explorer.zcha.in
explorer.bitcoin.com/bch
blockchair.com
live.blockcypher.com/ltc
chainz.cryptoid.info/ltc
blockchair.com/dogecoin
tzkt.io
tzstats.com
https://solscan.io/
https://explorer.polkascan.io/polkadot